We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.
The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.
Working Hours: 10:00 AM – 6:00 PM EST
Key Responsibilities:
Lead / Quote Follow-Up & Conversion
Follow up on existing quotes at pre-determined times
Engage prospects to understand trip details, needs, and decision timelines
Convert qualified leads into booked reservations
Customer Relationship Management
Build rapport with schools, corporate clients, tour groups, and private customers
Maintain consistent communication throughout the sales cycle
Provide professional, friendly, and knowledgeable service
Objection Handling & Closing
Address customer questions regarding pricing, availability, and safety
Reinforce company value propositions (safety record, reliability, service quality)
Proactively close sales and secure deposits
Lead Management & CRM Tracking
Maintain accurate records of all interactions in CRM system
Track lead status, follow-ups, and conversion outcomes
Ensure no opportunities fall through the cracks
Feedback Collection & Continuous Improvement
Gather feedback from lost or inactive leads
Identify trends in objections or lost business
Provide insights to management to improve pricing, service, and sales strategy
Qualifications:
2+ years of inside sales, customer service, or call center experience
Strong phone presence and written communication skills
Excellent organizational and time management abilities
Comfortable using CRM systems and sales tools
Ability to handle multiple inquiries and prioritize effectively
Self-motivated with a results-oriented mindset
Key Performance Indicators (KPIs):
Outbound calls made on time
Conversion rates
Contact rate
Quote to Reservation
Quote to Re-Quote
Follow-up completion rate
Customer satisfaction scores
