Product Manager — Customer Feedback & Discovery

About the Role

We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.

This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.

Responsibilities

Design and operate structured feedback intake

Route actionable items to relevant team members

Produce monthly closed-loop reports

Conduct regular partner interviews

Apply jobs-to-be-done methodology to understand underlying needs

Map pain points across the partner journey

Validate feature requests and prioritization hypotheses

Document success stories and use cases

Maintain partner journey friction map

Synthesize feedback themes into prioritization input

Track feedback-to-resolution metrics

Present insights to team and stakeholders

Requirements

3+ years of product management experience with a customer research component

Demonstrated experience conducting user interviews and synthesizing insights

Strong analytical skills for pattern identification

Experience designing or operating feedback programs

Excellent written communication for reports and documentation

Ability to drive action based on evidence

Fluent English

Nice to Have

Experience in B2B SaaS customer research

Background in customer success, support, or voice-of-customer programs

Training in jobs-to-be-done or design thinking methodologies

Gaming industry knowledge