Customer Support Engineer (Santa Fe)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Support Engineer is a key driver within the Solutions and Services department, dedicated to ensuring seamless system performance and superior customer outcomes. This department is responsible for delivering high-impact implementation and post-implementation services that align with contractual excellence and market-leading best practices.

Job Description

As a critical technical anchor in Santa Fe Province, you will safeguard the performance of mission-critical systems, including the TErrestrial Trunked RAdio (TETRA) network and the 911 Computer-Aided Dispatch (CAD) system. Your role is vital in ensuring these life-saving communication tools remain operational at all times.

You will serve as the essential technical bridge between the Integrator and Motorola’s support teams, translating complex customer requirements into flawless technical execution. By auditing implementations and collaborating with IT and Radio Frequency (RF) engineers, you ensure that on-premise hardware and software solutions meet the highest standards of reliability.

Beyond daily operations, you will establish high-performance guidelines to optimize solution health and act as the primary escalation point for all technical challenges. When necessary, you will escalate issues to providers to ensure rapid resolution. As the main person responsible for the TETRA system, your work directly impacts the safety of a mission-critical environment.

Outcomes, Responsibilities, and Expectations

• System Reliability & Lifecycle Management: Take full technical ownership of the TETRA product lifecycle. You will ensure the stability of IT core subsystems through proactive configuration adjustments and rigorous management acceptance testing, ensuring every update aligns with industry and product standards.
• Customer Success & Technical Interface: Act as the subject matter expert for customer technical counterparts and vendors. You will leverage your deep IT knowledge to support customer activations and manage accurate back-office system data records to drive operational transparency.
• Infrastructure Mastery: Maintain a high-availability environment across Networking, firewalls, Servers, WAN, LAN, and PC platforms.

#LI-DR2

Basic Requirements

• Bachelor's degree in Engineering related grade.
• Based in Rosario City or Santa Fe City
• 5+ years of relevant experience in telecommunications/IT support or a related field 
• Troubleshooting experience
• Networking strong knowledge. Network Monitoring experience using Nagios, Zabbix, Solarwinds, Federos.
• VMWare, Microsoft Administration, or other IT certifications desired
• Server Administration: Windows Server and Linux. 
• Experience administering Microsoft CRM, AntiVirus, and Backup solutions
• Basic skills in Databases administration: SQL Server, SSRS (SQL Server Reporting Services)
• Experience using ServiceNow, iTOP, Remedy, or other IT Service Management (ITSM) platforms.
• Strong verbal and written communication skills. Intermediate level of English is mandatory.
• Must be able to work 5x8 on site and covers rotative on-call shifts outside of working hours. Must be able to work overtime as required.
• Candidates MUST possess a valid driving license

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.