Senior Systems Engineer

You will be a part of a team responsible for leading the day-to-day operation of various SaaS delivery environments, as well as strategic initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will have expertise in software development and deployment processes, relational databases, and managing websites. This role focuses on resolving complex support cases submitted by our partners and customers, as well as driving innovation and continuous improvement across the team. You will be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers.  

Some of the things you'll be doing include: 

• Leading incident management and day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Developing and implementing strategies for administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Operating and maintaining AWS environments following standard procedures 

• Identifying and implementing optimization opportunities and solving complex problems affecting service delivery across the environment. 

• Providing level 3 support for customer/partner initiated issues and mentoring junior engineers 

• Identifying systems deficiencies and recommending innovative solutions 

• Documenting forecasts, plans, and resolutions for on-going and future reference 

• Driving innovation, promoting, and implementing new tools, technologies, policies, and procedures in support of continuous improvement 

• Collaborating with cross-functional teams to ensure alignment and consistency across the organization