Sr Customer Success Manager ( Armis/ Veza)

The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.

Responsibilities

• Own a portfolio of customers as the primary point of contact following the sale

• Build and maintain a success plan for each account tied to their security objectives, and drive it to completion

• Understand customer use cases and provide recommendations that improve security posture and platform utilization

• Ensure deployment and configuration align with key business use cases and are delivered on schedule

• Guide customers through adoption and configuration so their teams can operate the platform independently

• Stay current on third-party integrations and how they interact with Armis within customer environments

• Serve as a subject matter expert in your area of technical proficiency

• Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise

• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve

• Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts

• Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives