Reporting Operations Coordinator

Filevine

United States

Full-Time

Mid (3-6 yrs)

Operations & Project Management

Posted on March 5, 2026

About Filevine

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department The Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs).

Job Summary As the Reporter Operations Coordinator, you’ll be the operational backbone of our certified stenographic reporting service. You’ll manage relationships with independent reporters and partner court reporting agencies, ensure timely and appropriate coverage for events requiring a Certified Stenographic Reporter (CSR), and coordinate the full reporting workflow — from onboarding to scheduling to transcript delivery.

This is a high-ownership, detail-oriented role that sits at the intersection of client experience, logistics, and service quality. You'll help build a scalable system for certified reporting and ensure every client receives accurate, timely, and high-quality transcripts.

Responsibilities:

Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.

Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.

Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.

Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.

Drive Onboarding & Activation: Own the "top of funnel" for new reporters; guide them through the platform signup, verify credentials, and provide the training/support needed to ensure they take their first jobs successfully.

Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication.

Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.

Qualifications:

Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)

Are highly organized and thrive in spreadsheet-driven, detail-heavy environments

Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors

Are comfortable making judgment calls on urgent decisions and juggling shifting prioritiesAre process-driven and enjoy building new systems and playbooks from the ground up

Care deeply about quality and customer experience

Work well in a remote team environment and can manage yourself with minimal supervision

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com

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