Manager, Human Resources (Calgary or Edmonton)

The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment.

By collaborating with HR Centres of Excellence, the Manager, Human Resources – Retail ensures the effective delivery of core HR processes—including Staffing, Performance & Potential, Succession, Career Planning, Learning & Development, and Total Rewards—driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements.

KEY PERFORMANCE METRICS

• Engagement
• Employee Net Promoter Score
• Talent development and succession bench strength
• Retail talent program completion KPIs
• HR annual scorecard KPIs

KEY ACCOUNTABILITIES

• Build trusted partnerships with business leaders and regional people leaders, providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness.
• Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs including annual HR processes.
• Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices.
• Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change.
• Leverage people analytics, business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions.
• Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance
• Conduct sensitive investigations with a high degree of professionalism, discretion, care and expertise
• Partner with leaders to design and implement organizational changes, talent strategies, engagement initiatives, and communication plans that strengthen culture, leadership capability, and team effectiveness.
• Partner with leaders on talent acquisition, succession planning, development planning, and retention strategies to build strong leadership pipelines and organizational capability.
• Serve as a subject matter expert and liaison between the business, HR teams, and Centres of Excellence to ensure integrated, practical, and impactful people solutions.
• Collaborate with HR Centres of Excellence to design, deliver, and embed people programs, policies, processes, and initiatives that meet the needs of assigned client groups.
• Support the successful execution of key talent processes, including staffing and onboarding, talent planning, annual performance and potential processes, succession planning and career planning
• Support the successful execution of key total rewards processes including annual merit and bonus cycles, equity assessments, and compensation recommendations.
• Drive continuous improvement by identifying opportunities to enhance people practices, processes, systems, and ways of working, with a focus on scalability, efficiency, and long-term organizational effectiveness.

Reports to: Director, Human Resources – Retail

Manager Once Removed: CPO

KEY RELATIONSHIPS

Internal:

• Retail Upper Field Leaders
• Retail Store Leadership
• HR Centers of Excellence
• Regional Loss Prevention Manager
• Retail Operations Team
• Payroll

External:

• Outplacement services
• External legal