Customer Onboarding Manager

About Imagen

Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of 2026, we will have the fifth-largest practice in the country.

About the Role

We’re looking for a Customer Onboarding Manager to own the successful orchestration of imaging deployments across new customer sites. In this role, you are the Architect of the Onboarding Journey—the primary owner of deployment project health, responsible for driving execution against milestones and ensuring a seamless transition for the customer.

While functional teams (such as Imaging Operations, Provider Services, and Integrations) own the technical execution and subject matter content of their respective workstreams, you own the connective tissue that binds them. You’ll report directly to the VP, Care Delivery Operations, serving as the single point of accountability for deployment sequencing, cross-functional alignment, and risk mitigation.

Responsibilities:

• Process Orchestration: Drive the high-level project lifecycle, ensuring workstreams are sequenced correctly and dependencies are identified before they become bottlenecks.
• Operational Alignment: Facilitate the "handshake" between departments. You don't configure the system, but you ensure the System Configuration team has the inputs they need from the Customer to meet the Go-Live date.
• Risk & Escalation Management: Consolidate status updates and escalate critical risks to the Account Lead and stakeholders. You solve for timeline and communication gaps, while the project teams solve for technical hurdles.
• Stakeholder Communication: Serve as the "calm center" for internal teams and external partners, translating complex deployment phases into clear, actionable plans.
• Scalability & Tools: Build and leverage playbooks, templates, and AI-enhanced delivery tools to standardize the onboarding "engine," reducing cycle times and enabling Imagen to scale without losing quality.

Qualifications:

• Bachelor’s degree with at least 5 years of experience leading complex, cross-functional projects; healthcare experience strongly preferred, particularly within radiology or clinical operations.
• Proven ability to own the integration of diverse workstreams—driving projects to completion on time by managing dependencies, sequencing, and risks across specialized teams.
• Highly organized and process-driven, with a track record of using structured tools (e.g., Jira) to monitor and report on project health.
• Strong communicator with the ability to influence and align stakeholders across diverse functions and levels, including external customers and internal technical leads.
• Equanimous and composed; able to maintain focus and effectiveness under pressure, ambiguity, or rapidly shifting project conditions.
• Demonstrated experience in capturing lessons learned and building scalable "onboarding engines" (e.g., playbooks, templates, automation) to improve future delivery.
• Confidence to represent Imagen independently in the field, with the self-awareness to operate as a supportive teammate and trusted partner to technical execution teams.
• Willingness to travel ~15% of the time for customer deployments, working remotely the remainder of the time.

Our headquarters are based in New York, NY, and this job is conducted remotely.

The base salary range for this position is $115,000 - $145,000, plus equity and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.