The Clinical Associate Representative will provide technical and clinical support for the AQUABEAM Robotic System and provide surgeon and staff training, in-service support, and clinical assistance for existing and potential customers. This role may also be responsible for field service support including system installations and repairs and making software upgrades.
At the core of this role, we are looking for an individual with the ability to manage very complex surgical procedures and sophisticated robotically assisted operations in the operating room. This requires a high level of management, attention to detail, and the ability to orchestrate multiple professionals all at once.
The Clinical Associate Representative will also work to create competency, comfort, and expertise with all PROCEPT BIOROBOTICS technologies among physicians and support staff. The ideal candidate works well in a team environment and can exercise independent judgment in planning, organizing, and performing their work. The role will also work closely with various Procept teams on system modifications or execution of any field-based requirements specific to the AQUABEAM Robotic System.
What Your Day-To-Day Will Involve:
Provides medical professionals with product training, support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
Works closely with the Clinical Specialist, Professional Education and Sales & Marketing team to design, develop and facilitate training for sites and internal and external customers.
Ensures Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
Provides instruction to surgeons and participants in formal classroom and field settings.
Troubleshoots product issues in the field and respond to staff and customer product issues.
Supports the team to ensure presentations are consistent with PROCEPT BioRobotics’ goals and objectives and in compliance with PROCEPT BioRobotics’ indications for use.
Provides customer feedback to Marketing on product design and customer utilization needs.
Builds a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.
The Qualifications We Need You to Possess
Bachelor’s degree from accredited reputable institution
1 – 2 years of sales experience preferred
Ability to travel upwards to 75% (primarily domestic)
Solid knowledge in science and medical devices industry
Computer proficiency in Microsoft Office
Outstanding communication skills (clear and concise in all forms of communications)
Ability to function effectively across many departments
Maintain strong attention to detail
Ability to handle multiple assignments and effectively adapt or change priorities as needed
Creative problem-solving skills and the willingness to take calculated risks and act decisively (but should communicate potential consequences to enable informed business decisions)
Ability and willingness to "roll up the sleeves" and become actively engaged in tactical execution
Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner
Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion
