Estimating Quality Assurance Specialist

Who Is Accuserve:

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary

The Estimating QA Specialist is responsible for reviewing and delivering quality work products and ensuring claims remain within Service Level Agreement and SOP requirements to deliver excellent service to our partners and clients. The Estimating QA Specialist will work closely with the cross-team members to maintain an efficient workflow and ensure that carrier guidelines and expectations are met by reviewing estimates and inspection documentation and delivering best-in-class work product.

General Responsibilities

• Review claims to ensure accuracy and compliance to carrier guidelines
• Identify damage assessment is accurate.
• Process, reconcile and work supplements to completion.
• Monitor review needed and supplement queues.
• Ensure claims are being handled within the required Service Level Agreements.
• Reconcile and process supplements.
• Respond timely to contractor and carrier inquiries through email, chat, and/or phone (in and outbound calling).
• Partner with and coordinate with vendors to support the estimating product
• Provide constructive feedback and assist in developmental opportunities
• Review and apply client specific claim guidelines, insurance policies and industry principles
• Ability to work a flex schedule that may include evenings and weekends and during high volume or catastrophe events is required
• Recognizing and identifying areas where policies and procedures need to be changed or developed.
• Maintain professional and technical insurance and construction industry knowledge through continuing education
• Tracking quality assurance metrics.
• Other duties as assigned

Minimum Qualifications:

• Highschool diploma or equivalent required
• Minimum of 5 years property claims experience required
• Ability to review and correct estimates
• Field estimating experience desired
• Previous experience in the exteriors construction industry desired
• Previous experience with quality assurance processes desired
• Excellent computer skills, basic Microsoft skills required
• Proficiency with Xactimate and XactAnalsyis is required, experience with Symbility and Claims Connect is preferred, but not required
• Ability to effectively prioritize tasks
• Excellent written and verbal communication skills
• Ability to collaborate claims and provide directive on complex claims
• Excellent teamwork skills
• Ability to work a flex schedule that may include evenings and weekends and during high volume or catastrophe events is required
• Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Accuserve’s Human Centric Value Proposition:

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values:

Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.