Bilingual Customer Support Coordinator (French/English)
Build better healthcare together
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact.
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
We’re hiring our next cohort of Bilingual Customer Support Coordinators (CSCs) to join Maple’s Customer Support team in June 2026.
In this role, you’ll be the first point of contact for patients, providers, and prospective customers using Maple. You’ll handle a high volume of live chat and email conversations, helping users navigate the platform, resolve issues, and get the support they need quickly and clearly.
This is a structured, high-output role where success comes from balancing speed, accuracy, and empathy. You’ll follow established workflows, use internal tools to troubleshoot issues, and know when to escalate more complex cases. Over time, you’ll build strong judgment in how to prioritize, respond, and deliver a consistently high-quality support experience.
If you’re someone who enjoys solving problems, communicating clearly, and working in a fast-moving, structured environment, this role is a strong entry point into Customer Support and Operations at Maple.
Your impactAs a Bilingual Customer Support Coordinator, you will:
In your first 90 days, you’ll build a strong understanding of Maple’s support workflows, tools, and troubleshooting processes. You’ll begin independently managing live chat and email inquiries, balancing speed and accuracy while learning how to prioritize and escalate effectively.
Over the next 12–18 months, you’ll consistently deliver high-quality, efficient support at scale. You’ll develop strong judgment in handling a wide range of inquiries, contribute feedback to improve workflows and knowledge bases, and play a key role in maintaining a reliable, seamless support experience as Maple continues to grow.
A healthcare background is not required. This role focuses on platform support and troubleshooting, not medical advice.
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
Use of artificial intelligence
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.