Field Service Engineer – Remote Mexico

Who will you be working with?

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom serves a global customer base through subsidiaries in Germany, India, and China.

Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage.

How will you make a difference?

As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems.

The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently, while coordinating effectively with U.S.-based engineering, sales, and service teams.

What will your typical day look like?

     Field Service Responsibilities:

• Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across Mexico
• Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
• Serve as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
• Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
• Mentor and support less-experienced service personnel, contractors, or local support resources as required
• Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations

     Commercial & Customer Support Responsibilities

• Support Bloom Engineering’s commercial efforts in Mexico by:
  • Facilitating and promoting the sale of on-site services to new and existing customers
  • Making spare parts recommendations to Bloom’s installed customer base
  • Identifying new service or equipment sales opportunities with both existing and prospective customers
  • Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
  • Collecting and relaying technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering

What are the physical demands of the job?

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of the job, the employee is required to stand, walk, hear, and handle and operate objects, tools and controls, and reach with hands and arms. The employee will regularly be required to climb, balance, stoop, kneel, crouch or crawl. The employee must be able to lift up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environment: While performing the duties of this job, the employee regularly works in a dirty and hot industrial environment. The employee will be required to use personal protective equipment to prevent exposure to workplace hazards.

Mental Demands: While performing the duties of the job, the employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; and interact with other employees, customers and vendors.