Sr. Product Manager
About the role:
Own and execute the product vision, strategy, and roadmap for various products, balancing short-term adoption goals with long-term platform growth
Partner closely with strategic partners to align product investments with business objectives and maximize customer value
Define and prioritize product initiatives that drive adoption, engagement, retention, and future revenue opportunities
Translate business requirements into detailed product requirements, user stories, workflows, and acceptance criteria for engineering teams
Manage execution across multiple teams and functions, coordinating sprint-level dependencies across Engineering, Data, UX, QA, and external partners to ensure timely delivery of customer and partner commitments
Drive the development of data visibility and reporting solutions that provide actionable insights for customers and partners
Champion intuitive user experiences that fit naturally into the fast-paced workflows of veterinary clinic teams
Use customer feedback, analytics, experimentation, and market insights to evaluate performance and inform roadmap decisions
Success by 6 Months:
Develop a deep understanding of PetDesk's data model, customer journeys, partner integrations, and campaign architecture
Establish strong working relationships with Engineering, Data, Design, QA, Commercial teams, and strategic partners
Drive resolution and alignment on key program decisions, including communication timing anchors, suppression rules, dosage threshold logic, and journey eligibility criteria
Create and maintain a comprehensive campaign requirements framework documenting data dependencies, business rules, implementation complexity, and critical path requirements for current and future journeys
Successfully coordinate the delivery of critical engineering and data workstreams required to support upcoming partner and medication journey launches
7+ years of Product Management experience in SaaS, healthcare technology, fintech, commerce, marketing technology, or other data-rich software environments
Demonstrated success launching and scaling products or major feature sets from concept through customer adoption
Experience conducting customer discovery, gathering requirements, and translating insights into product strategy and execution
Strong understanding of APIs, integrations, and data models, with a proven ability to write detailed product requirements and work effectively with engineering teams throughout the development lifecycle
Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making and prioritization
Excellent communication and stakeholder management skills, including experience working with external customers or strategic partners
Ability to thrive in ambiguous, fast-moving environments where priorities evolve and speed matters
Experience in B2B2C software environments
Experience with payments, loyalty programs, customer engagement, marketing automation, healthcare technology, or transactional platforms
Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Flexible Time Off & 12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development