Associate Manager CS

As Associate Manager at Costumer Success you will lead the initiation and development of fruitful relationships with retailers customers (main manufacturers of mass consumption) at a local level guaranteeing commercial development, continuous communication and the creation of strategies aligned to the client's business vision..

Responsibilities

• You will set high standards of customer delivery, provide support, recognition and feedback to develop partners, and support a strong team environment focused on exceeding customers' internal and external requirements.
• You'll handle confidential conversations with clients, resolve conflicts, and harmonize processes internally.
• You will have to know the client, understand their needs and their business to propose strategies with a comprehensive vision of NielsenIQ solutions.
• You will support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present and results to be obtained.
• You will make business presentations with a high level of analytical detail, to the different areas of the clients
• You will negotiate and secure the service model based on deliverables with your client portfolio.