Product Manager, Store Experience Innovation
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:
Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address:
TexasThe Product Manager Store Experience Innovation will be responsible for supporting the strategy and execution of in-store systems that make every customer interaction smooth and every employee's day better. This role focuses on our Point of Sale (POS) system and other business-critical technologies, such as AI that power our stores across the U.S. and Latin America. This role is the bridge between big-picture vision and day-to-day reality, turning operational challenges into innovative solutions that set new standards for speed, simplicity, and satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Product Strategy & Vision - Collaborate to define and execute the roadmap for store technology systems
• Stakeholder Collaboration - Partner across teams such as Operations, IT, Legal/Compliance, Asset Protection, Store teams, and more.
• Requirements Management - Translate business needs into clear, actionable specifications
• Change Management - Lead smooth deployments that feel like welcome upgrades
• Performance Optimization - Use data to drive improvements in store efficiency and customer satisfaction
• Deliver what matters - Take ownership of the existing POS and in-store systems roadmap, driving iterative releases that improve speed, simplicity, and satisfaction for our teams and customers.
• Keep the roadmap fresh and exciting - Prioritize features that supercharge store efficiency, delight users, and tap into new tech like AI-powered product recognition, generative tools, predictive insights, smarter customer service, and intelligent inventory management.
• Bring people together - Collaborate with store operations, IT, compliance, and design to turn big ideas into detailed, actionable requirements.
• Simplify the Complex - Craft crystal-clear user stories, process flows, and acceptance criteria that ensure dev teams deliver exactly what’s needed.
• Partner with UX/UI designers - Partner with UX/UI pros to create experiences that store staff actually love using.
• Listen, measure, improve - Track feature adoption, collect feedback, and use store performance data to fine-tune our tools.
• Champion smooth rollouts – Guide deployments and change management in a way that feels more like a welcome upgrade than a disruption.
• Keep it secure – Work with Legal, Compliance, and Asset Protection teams to ensure every feature meets the highest standards for security, privacy, and compliance.
• Think global, act local – Coordinate with teams across the U.S., Mexico, and Guatemala to keep everyone aligned and excited about what’s next.
EDUCATION & EXPERIENCE:
• 5+ years of experience in product management or related roles such as product manager, product owner, or business analyst
• Experience using Agile in product development
• Experience with Point-of-Sale systems
• Previous experience in the pawn or financial industry is a plus
• Bachelor’s degree (or equivalent) in business, product design, engineering, computer science, or a related field
EZCORP is an Equal Opportunity Employer