IT Analyst I

About Aspirion

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

The Identity and Access Management Team is responsible for managing user access for client systems and ensuring compliance with established protocols. The ideal candidate will work collaboratively with clients, operations, and implementation teams to facilitate new user requests, maintain access records, conduct audits, and support deactivation processes

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DUTIES AND RESPONSIBILIITES

The following list reflects essential duties and responsibilities.

Key Responsibilities:

New User Requests (New Implementations):

• Collaborate with the implementation team to establish relationships with client contacts for the activation and deactivation of user access.
• Identify and complete all requirements for new access, including form completion, user training, background checks, Federal EPLS screening, fingerprinting, credit checks, and personal credential validation.
• Document monthly audit requirements to reconcile outstanding access and follow up on open requests, ensuring completion before project start dates.

Knowledge Base Maintenance:

• Continuously update the Client Access Knowledge Base with any changes in client contacts or access requirements, ensuring communication with operations for a seamless process.

New User Requests (Existing Clients):

• Receive and process new user requests from operations via email until ServiceNow is fully implemented.
• Verify submission criteria and track requests, following up weekly on outstanding submissions or advising requestors on missing information.

Outstanding Requests Follow-Up:

• Conduct weekly follow-ups with client contacts regarding outstanding requests, documenting progress until completion.

Deactivation Requests:

• Process deactivation requests submitted via ServiceNow, collaborating with client contacts to remove unnecessary user access.
• Monitor and manage employee access based on terminated reports from Active Directory.

Monthly Audits:

• Assist in user access audits at both the client and finance levels, generating reports and identifying discrepancies against the existing access list.
• Engage with staff to clarify access needs and manage the credential request process, documenting any access sharing incidents for InfoSec tracking.

Payer Portal Access Requests:

• Monitor payer access requests while coordinating with operations and clients for approval processes, especially for client-managed permissions.

Scope of Access Requests:

• Handle access requests for various client platforms, including EMR systems, document imaging, case management, UR platforms, billing systems, and payer sites.

Volume Management:

• Track and report on the total number of clients and their respective access volumes for adherence to organizational requirements.

COMPETENCIES

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with access management protocols and auditing processes.
• Experience with ServiceNow or similar access management tools is a plus.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 2+ years of experience in Identity and Access Management
• Proven experience, including growing a team
• Experience building a Identity and Access Management function or materially maturing an existing program
• Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred

Joining the Identity and Access Management Team offers a vital opportunity to influence and safeguard client relationships through effective access management practices.