(EG0019) Business Analyst - Talent Connection

Explore the Nortal experience!

🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management.

🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values.

⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins.

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best.

Ready to grow with us? 🚀

Here’s what we offer you by joining us!

• Competitive USD salary 💲 – We value your skills and contributions!

• 🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!

• 💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!

• 🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture.

• 😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better.

• 💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance!

• 🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.

• 🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family!

About the project:

At Nortal, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities.

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises.

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact.

As a Business Analyst - Salesforce, you will be responsible for understanding business processes, gathering and documenting requirements, and ensuring Salesforce solutions are aligned with business needs, regulatory constraints, and measurable outcomes. The Business Analyst will work closely with stakeholders, Solution Owners, and delivery teams throughout the full lifecycle—from discovery to go-live and post-deployment support.

How your day-to-day work will look like:

✅ Collect business requirements through stakeholder interviews and workshops across multiple functions (Service, Field Service, Operations, Finance, etc.). 
✅ Capture and document AS-IS business processes and identify stakeholder needs.
✅ Define business outcomes, KPIs, and measurable acceptance criteria. 
✅ Identify regulatory, compliance constraints, and business rules impacting solutions. 
✅ Maintain clear documentation of business requirements and process flows.
✅ Collaborate with stakeholders and solution teams to design Salesforce solutions aligned with business processes.
✅ Define Salesforce data requirements, including fields, validation rules, picklists, and record types.
✅ Define reporting and analytics requirements, including dashboards and operational reports.
✅ Translate business needs into clear, well-structured user stories with acceptance criteria.
✅ Partner with Solution Owners and stakeholders to prioritize and manage the backlog.
✅ Manage dependencies and clarify scope boundaries throughout delivery.
✅ Maintain requirements traceability across design, testing, and deployment phases.
✅ Support testing activities to ensure solutions meet business requirements.
✅ Assist with data migration activities.
✅ Support training preparation and go-live activities.
✅ Contribute to business and technical documentation as required.

This would make you the ideal candidate:

✨ Bachelor's Degree in Computer Science, Engineering, or a related field. 
✨ 5+ Years of experience working as a Business Analyst working on Salesforce or CRM-based solutions.
✨ 3+ Years of experience gathering and documenting business requirements through stakeholder interviews and workshops.
✨ 3+ Years of experience working in business process analysis and documentation (AS-IS / TO-BE).
✨ 2+ Years of experience translating business requirements into user stories with clear acceptance criteria.
✨ 2+ Years of experience working with Salesforce data structures and configuration concepts (fields, validation rules, record types, reporting).
✨ Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

What to expect from our Talent Connection process:

• Sign up: Apply to this position and upload your resume.

• Profile review: Our team will review your profile and keep it in our talent database.

• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.

• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.

• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening.

• Transparency: This process is direct and without intermediaries.

🎯 At Nortal, we’re dedicated to solving complex business challenges through cutting-edge technology, and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team!

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.

Let’s work together to shape the future of technology!

🧑‍💻 Apply now!