Posted on October 7, 2025
This is a remote, work from home position. We are seeking a Product Support Specialist CSR in the Philippines.
We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!
Schedule: 9:00 am EST - 6 pm EST
Requirements
A minimum of 3 years of customer service/ technical support experience , preferably in a contact center or similar environment.
Must have an experience using Zendesk.
Fluent in both English both spoken and written.
Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
Stable and reliable internet connection.
Strong computer skills and proficiency in various software applications.
A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
Assisting customers in setting up and resolving issues related to their accounts.
Verifying the identity of customers to maintain account security.
Managing a high volume of customer interactions effectively and efficiently.
Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
Following company communication procedures, guidelines, and policies.
Going the extra mile to engage and delight customers.
Striving to achieve and exceed defined productivity and performance goals.
Benefits
Work from home
Access to diverse projects
Opportunities for professional growth
Collaboration with diverse teams
No commute time
No dress code (unless there’s a meeting!)
Eco-friendly work lifestyle
Exposure to a multicultural team
Potential for long-term engagement
Improved work-life balance
