Client Engagement Specialist

Date Posted:

2026-03-27

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

 We are looking for a Client Engagement Specialist, Key Account. This is a great opportunity to join the Otis Americas key accounts team and support one of our largest accounts.

The Client Engagement Specialist is responsible being the key liaison between internal teams and customers for end-to-end billing accuracy, dispute resolution, compliance support, and customer financial relationship management across assigned portfolios, with primary focus on work order and web billing customers. This role is critical to maintaining billing integrity, customer trust and satisfaction through transparent communications, and financial accuracy with our National Key Account customers.

Location:

Flexible, this position can also be remote

On a typical day you will:

• Track and follow up on work orders and web billing items to ensure timely process flow, invoicing, and payment.
• Produce and maintain full accounts receivable work order reports per portfolio including both billable and non-billable work orders.
• Maintain full ownership of account onboarding and transitions, ensuring seamless handoffs and continuity.
• Own end-to-end dispute management processes including creation, tracking, investigation, and resolution while ensuring timely communication and closure.
• Manage invoice audits to ensure billing accuracy and compliance, including billing corrections, credits, re-bills, and write-off management in alignment with company policy and approvals.
• Maintain SLA tracking and assist with compliance portals to ensure contractual adherence.
• Lead and participate in customer recurring meeting and reports, providing financial insights and status updates.
• Act as a trusted point of contact for billing-related inquiries and escalations and partner with internal stakeholders to resolve discrepancies efficiently and accurately.
• Identify trends, risks, and opportunities for process improvement.
• This is a flexible, agile position where responsibilities may adapt outside the scope of listed duties

Key Responsibilities

• Billing, Invoicing, & Accounts Receivable Review
• Work Order Process Flows
• Account Transitions & Onboarding
• Dispute Review & Resolution
• Customer Engagement & Reporting
• Compliance & Audit Support

What you will need to be successful

• Bachelor’s Degree, with preference given to Finance, Accounting, Business, Sales, or related disciplines.
• Experience in billing, invoicing, accounts receivable, or financial operations.
• Proven ability to manage invoice disputes and audits with accuracy.
• Experience with customer portal billing systems and reporting tools.
• Ability to interpret hourly billing rate variations including when standard hours are covered under contract versus premium, after-hours, or overtime rates.
• Strong organizational skills and high attention to detail with the ability to manage multiple accounts and priorities.
• Excellent communication skills for customer-facing meetings and reporting.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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