Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
LeanTaaS’ iQueue for Surgical Clinics is the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships, and creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions, and serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills.
WHAT YOU'LL DO
Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations
WHAT YOU'LL BRING
Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
3-5 years of customer-facing work experience in healthcare implementation
Track record of applying strong quantitative and analytical skills in prior roles
A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
Experience with general software implementation processes
Foundational knowledge of JavaScript, HTML, and/or CSS
Understanding of healthcare IT systems and data
Experience with project management and facilitating change management
Exceptional communication, organizational and stakeholder management skills
Experience working with cross-functional teams (engineering, product, marketing)
Strong problem-solving skills and a proactive approach to overcoming challenges
Willingness and ability to travel up to 35-50% nationwide
BONUS POINTS IF YOU HAVE
Master's degree in business or healthcare field
Background in perioperative services, including knowledge of surgical workflows
Experience and passion for process improvement (Lean or Six Sigma training a strong plus)
Intermediate JavaScript skills
EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
Healthcare software customization experience
Experience with Pendo Guide, ZenDesk
Project management certification
Healthcare IT implementation experience
WHAT YOU'LL GET
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
