BInance Accelerator Program - Key Account Operations
Asia && South East Asia
Full-Time
Mid (3-6 yrs)
Product Management
Posted on September 2, 2026
Job Description
Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.
Job Requirements
Strong interest and basic knowledge in crypto + financial markets.
Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
Strong analytical ability and comfortable with Excel/Google Sheets.
Demonstrates personal curiosity about trading—ideally actively follows or trades financial markets.
Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly.
Strong ownership, responsiveness and attention to detail.
Comfortable working in a fast-paced, high-pressure environment.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Company: Binance
Operates the world's largest cryptocurrency exchange, offering trading, staking, and blockchain ecosystem services to 270M+ users globally.
5001-10000 employees
Finance & Fintech
HQ: None (Global)
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