Senior Director, Process Redesign Lead

Job Summary:

The Senior Director, Process Redesign Lead is accountable for defining and governing future‑state business processes across USPAH’s digital transformation initiatives. This role ensures that transformation efforts are grounded in simplified, standardized, and scalable ways of working that align to business strategy and operational realities. The Process Redesign Lead partners closely with business leaders, workstream leads, Program Leads, and enablement teams to translate strategic intent into executable process designs. This role also ensures that redesigned processes are clearly documented, validated, and ready for adoption prior to deployment.

Primary Duties & Responsibilities:

• Partner with vendor(s) as needed to align on standard methodology and templating for current state processes ensuring end-to-end capture
• Lead end‑to‑end future‑state process design across transformation initiatives, ensuring alignment to business strategy and operating model goals.
• Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization.
• Facilitate cross‑functional workshops to define future‑state processes, roles, decision points, and handoffs.
• Establish and govern process design standards, documentation requirements, and approval mechanisms.
• Ensure process designs are executable, operationally viable, and scalable across the enterprise.
• Coordinate closely with Program Leads to align process design timing with delivery milestones.
• Partner with Organizational Change Management, Training, and Communications teams to ensure process changes are clearly understood and adopted.
• Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented.
• Identify and manage process‑related risks, dependencies, and trade‑offs, escalating as appropriate.
• Ensure process documentation, ownership, and governance are established for post‑deployment sustainment.
• Capture lessons learned and continuously improve process design approaches across waves.
• Other duties as assigned.

Experience & Education:

• Minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives.
• Demonstrated experience leading complex, cross‑functional process redesign efforts at enterprise scale.
• Strong background working with business leaders across multiple functions and operational domains.
• Proven experience facilitating workshops and driving alignment in matrixed environments.
• Experience with process modeling and intelligence tools (Ex. Celonis, Signavio, BlueWorks Live)
• Bachelor’s degree required; MBA or other advanced degree preferred.

Minimum Skills, Knowledge, & Abilities:

• Deep understanding of end‑to‑end business processes and enterprise operating models.
• Strong facilitation, design thinking, and problem‑solving skills.
• Ability to translate strategic objectives into practical, executable process designs.
• Proven ability to influence senior leaders and navigate competing priorities.
• Strong written and verbal communication skills, including process documentation and storytelling.
• Comfort operating in ambiguity and driving clarity through structure.

Other Requirements:

• Ability to operate in a dynamic, time‑bound (3–5 year) transformation environment.
• Ability to support extended hours during critical design, testing, and deployment periods.
• Travel as required to support workshops, design sessions, and readiness activities.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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