Associate Principal Consultant -- Business Analyst (Salesforce Workflow )

• Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.

• Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.

• Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.

• Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.

• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.

• Manage change requests, ensuring impact analysis and approvals are properly handled.

• Ensure compliance with Salesforce best practices, governance, and security standards.

• Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.

• Drive user adoption by supporting training, change management, and stakeholder communications.

• Act as the escalation point for project-related issues and work to resolve them quickly.

• Support post-go-live hyper care, triage production defects, and manage enhancement requests within a structured release • management cycle."

• Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, • cancellations, and co-terming logic

• Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR,)

• Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.