Sales Support Specialist

ABOUT THE JOB

As the Sales Support Specialist, you’ll have the opportunity to provide superior service to the wholesale distribution sales team by serving as a point of contact and acting as a liaison for the Outdoors - Fiberon wholesale business units. You will help execute sales by partnering with the sales team in regards to requests that will allow them the opportunity to gain additional selling time.

YOUR ROLE:

The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.

• Sales Support & Customer Interaction: Provide timely and accurate support to the Sales team and customers by addressing inquiries related to order status, product details, claims/returns, account status, pricing, and sales programs.

• Customer Issue Resolution: Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions and maintain service excellence.

• Product & Technical Knowledge Resource: Serve as a go-to resource for the outside sales team by delivering accurate information on product specifications, catalog content, performance metrics, and applicable building codes.

• Cross-Department Collaboration: Act as a key liaison between Sales and departments such as Category Management, Distribution, Pricing, and Sales Administration to ensure alignment and responsiveness across the customer supply chain. Co-manage projects on behalf of sales team.

• Internal Communication & Coordination: Facilitate the flow of information between business units and Sales, helping communicate updates, resolve roadblocks, and drive shared goals.

• Business Document Support: Assist in the creation of polished business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint to support internal and customer-facing communications.

• CRM Management (HubSpot): Maintain accurate customer and sales activity data in HubSpot, helping to support lead tracking, customer engagement, and reporting needs.

• Sales Reporting & Insights: Create and distribute recurring and ad hoc sales reports to help the team monitor key performance indicators and make informed decisions.

• Sales Planning Contributions: Support annual district sales planning for up to three districts by gathering and organizing relevant data and helping coordinate planning activities.

• Professional Development: Actively participate in sales training programs to deepen understanding of products, processes, and best practices, contributing to continuous team improvement.