Care Coordinator Manager- East Tennessee

We’re excited to announce an opportunity for a dynamic and mission‑driven leader to join our CHOICES department as the Care Coordinator Manager. This role is critical to the success of our care delivery model and plays a key part in shaping how our teams collaborate, perform, and support our members across Tennessee. We are looking for an experienced, relationship‑focused, and forward‑thinking leader who is passionate about empowering teams, strengthening operations, and driving meaningful outcomes for the communities we serve. If you thrive in a fast‑paced environment, lead with empathy and accountability, and excel at bringing structure and clarity to complex work.

What We’re Looking For:

The ideal candidate is someone who:

• Shows strong initiative, not just solving problems, but proactively creating efficiencies and improving workflows

• Demonstrates critical thinking and sound judgment

• Has an exceptional eye for detail, especially when reviewing and producing reports

• Is highly tech‑savvy and comfortable learning new systems

• Builds strong internal and external relationships

• Communicates clearly and effectively with staff at all levels

What This Person Will Do & The Impact They’ll Have

This role oversees four teams, with preference given to candidates who live in East Tennessee and who have worked directly within the CHOICES program. In addition, experience providing care coordination to persons receiving long-term care and/or home and community based services is essential for this role.

Their mission will include:

• Leading, supporting, and developing four teams to succeed both at the enterprise level and within each team’s unique culture

• Strengthening morale, engagement, and accountability

• Ensuring operational excellence through consistent processes, reporting, and communication

• Serving as a connector between teams and other departments to ensure alignment and collaboration

• Driving performance, quality, and continuous improvement across all teams

The impact is both strategic and cultural as this manager will shape how teams operate, how they feel, and how effectively they deliver results.

Key Differentiators & Important Details

This role stands out because it requires someone who is comfortable with:

• Ride‑alongs to understand field operations and support staff directly as needed

• Audits and quality checks to ensure standards are met

• Increased reporting responsibilities with accuracy and insight

• Cross‑department collaboration to strengthen relationships and streamline workflows

• Creating and refining processes, including step‑by‑step action plans

Being a relationship‑builder, culture‑shaper, and efficiency‑creator all at once

Job Responsibilities

• Evaluate and enhance the efficiency, effectiveness, and quality of work flow, and lead performance improvement efforts to identify opportunities for improvement and to implement best practice solutions.
• Manage supervisory level personnel and care coordination staff, as well as hiring and ongoing training of the care coordination team. Interact, facilitate, and establish partnerships and collaborations with internal and external stakeholder.
• Develop and maintain reporting mechanisms to allow for tracking, trending, and monitoring of initiatives and outcomes. Facilitate gathering, analyze, and present data to comply with reporting requirements.
• Ensure compliance with federal, state, and agency policies, procedures, and standards through documentation review, clinical outcomes analysis, and staff education.
• Valid driver's license required.
• 90% day travel required.
• Various immunizations &/or associated medical tests may be required for this position.

Job Qualifications

Education/Licensure

• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; OR, Masters in Social Work with an active unrestricted license.

Experience

• 5 years - Supervisory experience required
• 3 years - Experience providing care coordination to persons receiving long-term care and/or home and community based services required

Skills\Certifications

• Analytical and decision making abilities.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Good interpersonal skills and teamwork ethic
• Be self-motivated and capable of working independently
• Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.
• Ability to lead, train, motivate, delegate, follow-up, resolve and overcome obstacles to meet aggressive time tables.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.   The employee will also be required to adhere to the guidelines set forth through the program.  This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Number of Openings Available

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.