Enterprise Account Manager

Job Title: Enterprise Account Manager

FLSA Classification: Exempt

Revision Date: 3/2026

Role Type: Remote or Hybrid (Jacksonville/Nashville)

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at​ https://www.mosai.com/

Position Summary

The Enterprise Account Manager at Mosai is responsible for driving significant revenue growth across a portfolio of strategic, high-value clients by identifying, developing, and closing complex expansion opportunities. This role operates as a trusted advisor to executive stakeholders, building deep, consultative partnerships and aligning Mosai’s solutions to long-term client objectives and organizational priorities. The Enterprise Account Manager leads sophisticated upsell, cross-sell and renewal motions, navigating multi-threaded buying groups and longer sales cycles, while collaborating closely with Client Engagement, Product, Training and Enablement, Revenue Operations and Marketing to deliver measurable business impact. This role owns the full expansion lifecycle—from strategic account planning and opportunity creation through negotiation and close—and is accountable for expansion ARR, net revenue retention, renewal, and strengthening Mosai’s position as a mission-critical partner.

Job Duties:

• Develop and execute comprehensive account plans to identify and accelerate expansion opportunities within a portfolio of enterprise clients
• Build and maintain senior-level relationships, including C-suite and executive stakeholders, to influence long-term growth and partnership strategy
• Lead complex, multi-stakeholder sales cycles, including discovery, value articulation, solution positioning, negotiation, and close
• Drive upsells and cross-sell opportunities by aligning Mosai’s evolving product offerings to client business objectives and measurable outcomes
• Partner cross-functionally with Client Engagement, Product, and Marketing to shape account strategy, inform product direction, and deliver cohesive client experiences
• Conduct high-impact executive presentations, business reviews, and tailored product demonstrations (virtual and on-site)
• Proactively identify risks and opportunities within accounts to improve retention and unlock incremental revenue
• Maintain accurate pipeline management, forecasting, and account insights within CRM systems
• Consistently meet or exceed quarterly and annual expansion revenue targets
• Mentor and support junior team members as needed; contribute to best practices and process improvements across the sales organization
• All other job-related duties as assigned

Minimum Requirements

• Bachelor’s Degree from an accredited institution
• 5–8+ years of experience in a quota-carrying sales role, with a strong track record of success in enterprise SaaS and/or healthcare environments
• Proven ability to manage and grow large, complex accounts with multiple stakeholders and business units
• Demonstrated success in closing high-value, multi-year expansion deals
• Strong proficiency with CRM platforms (e.g., Salesforce, HubSpot) and standard business tools
• Exceptional communication, presentation, and negotiation skills, with experience engaging executive audiences
• Strategic thinker with the ability to translate client needs into scalable solutions and business outcomes
• Highly organized with strong pipeline management and forecasting discipline
• Self-motivated and adaptable, with the ability to thrive in a fast-paced, evolving organization
• Ability to independently manage complex challenges while exercising sound judgment on escalation

Preferred Skills and Experience

• Experience selling into post-acute healthcare, broader healthcare, or health tech organizations
• Familiarity with value-based selling methodologies and enterprise account planning frameworks
• Experience collaborating with Customer Success or Client Engagement teams on retention and growth strategies

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@mosai.com. We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-Verify employer. Your eligibility to work in the United States will be verified through the E-Verify system if you apply and are selected for a position.