Role Summary

The Business Operations Advisor serves as a trusted operational partner to the US Employer Business Operations and Performance Management team, enabling effective execution of priorities across Cigna Healthcare (CHC).

Impact Statement

The Business Operations Advisor drives and executes key initiatives supporting the CHC operating plan. This resource contributes to core operating projects and ensures executive engagements run seamlessly with clear outcomes and follow-through.

Key Responsibilities

Cross-Functional Program Management

• Support priority initiatives for Cigna Healthcare that connect business strategy, financial performance, and talent priorities across the U.S. Employer portfolio. Help to translate insights into clear recommendations for leadership action, including operating metrics, performance narratives, and executive-ready materials.
• Support ad hoc processes and orchestration of initiatives that cut across multiple strategic business units.

Coordinate Events and Executive Engagements

• Own end-to-end management of market site visits, including attendee preparation, agendas, briefing materials, and logistics. Drive accountability and closure of site-visit follow-ups; track owners, dates and status.

• Partner with Corporate Communications to shape and execute leadership communications (e.g., town halls, CHC updates), ensuring alignment with priorities and messaging.

• Drive the completion of annual market briefs and related materials to ensure leaders have timely, accurate insights.

• Manage corporate giving requests in partnership with internal stakeholders (including coordination with Cigna Civic Affairs).

Core Deliverables

• Aggregate monthly/quarterly operating review materials (scorecards, narratives) that enable leadership discussions and decisions.
• Executive visit agendas, briefing materials, and action trackers
• Real estate analyses to support cost/lease considerations and site/footprint strategy.
• Establish operating templates

Qualifications

• 6+ years of experience in operations, events, or program management, or sales operations within Cigna.
• Exceptional PowerPoint and Excel skills.
• Strong project management skills with a demonstrated track record of driving execution and follow-through.
• Executive communication skills—writing crisp narratives and synthesizing complex information into clear, actionable insights.

Personal Attributes

• High degree of judgment, discretion, and professionalism.

• Highly organized, detail-oriented, and execution-focused.
• Proactive, resourceful, and solutions-oriented.

• Comfortable managing ambiguity, competing priorities, and fast-moving situations.

 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.