Senior Talent & Development Specialist - AI Upskilling

As the Lead Designer for Enterprise AI Upskilling, you will be the primary architect of Nielsen’s internal AI upskilling approach. You will facilitate, design and implement solutions that advance Nielsen’s AI capability and adoption. Working in close partnership with IT, you will facilitate the strategic roadmap to develop our managers into AI Change Agents and lead the integration of AI solutions into role-specific workflows. This is a high-visibility role where you will use Design Thinking and Adult Learning Theory to ensure technical AI capabilities are seamlessly woven into the unique needs and behaviors of our global workforce.

Responsibilities

• AI adoption and leadership: Design and execute specialized development tracks that equip managers to lead as AI Change Agents, using LXD best practices to ensure high engagement and knowledge retention.

• Persona-Driven AI Integration: Partner with IT and Business Units to facilitate the integration of AI tools. You will lead the effort to identify high-impact opportunities for AI adoption by analyzing specific user personas and their daily friction points.

• Human-centered design facilitation: Lead the end-to-end design process—from conducting empathy interviews to building robust user personas—ensuring that AI solutions solve real-world problems for Nielsen employees.

• The "Bridge" Between Tech & People: Act as a specialized facilitator between IT’s technical roadmap and the employee experience, ensuring that AI integration is intuitive, impactful, and widely adopted.

• Strategic Consulting: Interpret complex internal business challenges and recommend AI-driven learning strategies that align with Nielsen’s long-term leadership and development and business goals.

• Iterative Learning Design: Design, pilot, and scale impactful learning experiences (simulations, workshops, and digital journeys) that move beyond theoretical knowledge into practical, persona-specific AI application.