RCM Training & Workflow Manager
The RCM Training and Workflow Manager oversees and executes training for new Privia Care Centers across all markets on athenaOne Collector billing workflows, maps future-state workflows under the Privia platform, and develops and maintains curriculum across in-person, eLearning, and webinar formats for both pre- and post-go-live phases. Responsible for triaging stakeholder issues and requests, this individual ensures that athenaOne Collector training consistently aligns with evolving best practices. To optimize workflows across Privia Medical Group Care Centers, the RCM Workflow Manager stays up to date on new features within athena’s Collector, Clinicals, and Communicator products. Balancing proactive planning with retrospective "catch up" training strategies, this innovative leader actively incorporates feedback to elevate Privia’s RCM and training program to a best-in-class standard.
Primary Job Duties:
- Develop and maintain overall athenaOne collector curriculum for Care Centers
- Develop and maintain content for Privia University (LMS)
- Lead pre-live and post live training for new Care Centers in all markets
- Support RCM Implementation and training for New Markets
- Lead training for high-profile implementations, as assigned
- Provide at-the-elbow support for high-profile Care Centers, as assigned
- Support New Market and/or high-profile Go-Lives
- Offer supplemental training opportunities applicable to all markets
- Partner with market trainers to execute curriculum and processes
- Share and effectively communicate new athenaOne features regularly
- Innovate and create new learning experiences for Care Centers
- Other duties as assigned
- Travel Requirements: 10 - 20%