Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Enterprise sales organization. This pivotal supporting role acts as a force multiplier for our most senior Account Directors (ADs) who manage complex, high-value enterprise accounts.
You will be responsible for ensuring operational efficiency and maximizing customer retention within some of our top customer accounts. This will include expertly managing smaller-dollar renewals, selling smaller dollar contracts, and handling paperwork questions and revisions.
What You'll Do:
As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.
Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications.
Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.
Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.
CAS (sampling) rebuys (Velocity/Anchor Only)
(Not Velocity/Not Anchor) Prospecting/Booking Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts.
What You Bring:
The ideal candidate is highly organized, process-driven, and eager to build a career in Enterprise SaaS sales.
Experience: 2-5 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment.
Process & Detail Orientation: Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management.
Communication Skills: Strong written and verbal communication skills, comfortable interacting directly with clients via phone and email to resolve operational issues and manage the renewal process.
Technical Fluency: Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace.
Ambition & Collaboration: A motivated self-starter who thrives in a supportive, team-centric environment and is eager to learn complex enterprise sales cycles from experienced leaders.
