Senior Program Manager - Remote

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Senior Program Manager, GME – Work at Home - remote

Job summary

The Sr Program Manager Graduate Medical Education (GME) will be responsible for developing, implementing, and leading the centralized resident and fellow onboarding operations annually each academic year.  This work includes, but is not limited to, aligning and coordinating processes with GME Mangers/Directors in the GME markets and developing relationships with program coordinators and key stakeholders in other departments in ensure seamless operations. In addition, the Sr Program Manager GME will be responsible for the resident management system (RMS) as a New Innovations Super User, will maximize market/program utilization, monitor standardization, monitor dashboards, run quality and analytic reports and be a Resident Management System resource for all programs/markets.

Essential functions

• Lead and manage program operations at the system level, ensuring alignment with organizational strategies, policies, accreditation requirements, and service line priorities.

• Develop, implement, and continuously improve standardized workflows, processes, and documentation to support operational efficiency and consistency across all markets or departments.

• Serve as a subject‑matter expert and central resource for core program systems, tools, and data platforms; provide training, guidance, and technical support to program staff and stakeholders.

• Coordinate cyclical or annual processes (e.g., onboarding, credentialing, compliance reviews, program renewals) to ensure timely and accurate completion of required activities.

• Monitor program performance through dashboards, analytics, and reporting; track key metrics, identify risks, and support corrective action or escalation as needed.

• Maintain compliance with accreditation, regulatory, and internal governance requirements by managing documentation, ensuring data accuracy, and preparing reports for leadership and governing bodies.

• Facilitate cross-functional communication and collaboration to promote standardization, knowledge sharing, and effective execution of system-wide initiatives.

• Support program expansion, new program development, and enterprise-level projects by coordinating timelines, resources, communication, and progress tracking.

• Identify opportunities to improve efficiency, eliminate variation, and streamline operations; lead or support continuous improvement initiatives across service lines.

• Contribute to operational and financial planning activities, which may include monitoring budgets, tracking resource utilization, and supporting business case development.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelors Degree in Healthcare Administration/Business, Finance or a related field (required)

Experience

• 3-5 years of experience in GME, academic medicine, healthcare administration or a related environment.
• Experience with electronic data management.
• Experience with New Innovations or other resident management software preferred
• Experience supporting multiple residency or fellowship programs across different markets or institutions preferred
• Working knowledge of ACGME accreditation standards and GME operational requirements preferred

Skills and abilities

Familiarity with Resident Management Systems

Familiarity with CME GME funding and cost reporting process

Project management experience

Demonstrated experience managing complex programs across multiple stakeholders or sites

Experience in training employees, excellent communication skills, and ability to navigate change

Excellent verbal and written communication skills; relationship building skills including the ability to work effectively with physician leaders and academic partners

Ability to translate regulatory and accreditation requirements into practical operational processes

Strong organizational and project management skills with the ability to manage multiple priorities simultaneously

High level of discretion, professionalism and attention to detail

Proficiency in data analysis, reporting and standard office and project management tools

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

SS Clinical Operations - Medical Affairs

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.