Senior AI Architect (US)

Team Summary:

The AI Engineering team builds and operates AI Platform — the common foundation every engineering team uses to ship AI capabilities. The team delivers the shared infrastructure, reference patterns, and guardrails that let software engineers across the company build AI agents, MCP servers, and GenAI solutions without reinventing the foundations: model access, orchestration, evaluation, observability, and responsible AI controls. Working in close partnership with product and engineering teams, it turns proven patterns into platform capabilities that compound across the product portfolio.

Job Summary:
The Senior AI Architect is the senior technical leader for PointClickCare’s AI Platform, owning the architecture that enables software engineers across the company to build AI agents, MCP servers, and AI solutions on a common foundation. This role is an enabler, not a product owner: its output is a platform other teams build on, and the patterns, standards, and guardrails that make those teams faster. The Senior AI Architect works closely with product counterparts to review product roadmaps and translate them into architectural designs and decision documents and guides the AI Engineering team in building a robust, scalable agentic platform for the future of PointClickCare.

Key responsibilities:

Design and evolve the architecture of PointClickCare’s AI Platform — the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services that engineering teams build on ensuring it scales with adoption across the product portfolio.

Guide the AI Engineering team through architectural decisions, design reviews, and hands-on technical mentorship, raising the bar for how the platform is designed, built, and operated.

Partner with product counterparts to review product roadmaps, translate upcoming AI capabilities into architectural requirements, and author architecture documents and decision records that de-risk delivery

Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform by codifying reference architectures, reusable patterns, and paved-road templates — and by providing direct architectural guidance to consuming teams.

Establish platform standards for security, responsible AI, evaluation, and observability, and run architectural review processes that keep solutions built on the platform consistent, compliant, and production-ready.

Minimum qualifications and Skills:

12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred), including 5+ years focused on AI/ML infrastructure and GenAI solutions at scale

Hands-on expertise with agentic systems — agent frameworks, multi-agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps

Proven track record designing internal platforms that other engineering teams build on, including developer experience, APIs and SDKs, and self-serve patterns

Strong architectural breadth across cloud-native systems, distributed systems, data platforms, and security architecture

Demonstrated ability to produce high-quality architecture documents and decision records, and to communicate design trade-offs clearly to engineering and product audiences

Preferred qualifications and skills:

Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving)

Background in healthcare technology platforms or clinical workflows

Experience guiding engineering teams as a senior architect or technical lead within a platform organization

Expertise in advanced agentic patterns including multi-agent orchestration, tool and MCP server design, agent evaluation, and model fine-tuning pipelines

Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments

#LI-Av1

#LI-remote

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.