House Accounts Account Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The House Accounts Account Manager is responsible for optimizing the customer experience lifecycle by building client relationships as a trusted advisor. This position demonstrates expertise of customer accounts, collaborating with EFX resources efficiently to ensure clients are realizing expected value from Equifax solutions, and seeking opportunities to increase value within the relationship.

You aren’t just a point of contact; you are a consultant who ensures our solutions are deeply embedded in the client’s HR workflow.

What you will do:

• You will own the post-sales relationship for a designated book of business, navigating the complexities of HR technology, payroll integrations, and compliance services (such as The Work Number, Unemployment Cost Management, and Form I-9 Management). 

• Proactively engage with key stakeholders to ensure 95%+ retention rates.

• Develop relationships with clients by understanding client industry, business issues and short/long range needs.

• Maintain a deep understanding of Equifax solutions, client base, and best practices.

• Educate clients on business value of solutions and application of best practices.

• Seek opportunities to grow existing revenue annually within the client environment.

• Act as the internal "voice of the customer," collaborating with Operations and Product teams to resolve complex service issues or data discrepancies.

• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods to demonstrate ROI, share industry benchmarking, and align Equifax solutions with the client’s evolving HR goals.

What experience you need:

• 2-5 years of account management or related account retention experience

• Bachelor's Degree or equivalent experience

• Familiarity with HR, payroll, benefits, or related employer services solutions

• Exceptional presentation skills; comfortable commanding a room of C-suite or VP-level HR stakeholders

What could set you apart:

• Familiarity with HR Technology, especially Unemployment Cost Management

• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner

• Intellectually curious and insights driven

• A "detective" mindset—the ability to look at client data and spot a problem before the client even realizes it exists

• Experience using Salesforce for pipeline and activity tracking

• Strong sense of urgency, agility, and grit

• Leads with integrity, and are personally accountable

• Exceeds customers’ expectations every day

• Has the ability to work together as one aligned global team (#OneEquifax)

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Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $68,000 to $85,000. The application window is anticipated to close on April 6, 2026. This date is a good faith estimate only and may be modified where necessary.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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