We are hiring a Physical Health Specialist, based in Portugal, motivated by helping people build healthier, more consistent daily habits. This role sits at the heart of the Pulse Global member experience — you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support.
Pulse Global is a daily lifestyle support service for adults, built around four pillars: movement and activity (including resistance training), nutrition, sleep, and stress management. This is not a clinical or diagnostic role. You will work as a Physical Health Specialist — providing accountability, encouragement, and lifestyle guidance to help members build routines they can stick to, entirely through an app-based chat experience.
This is a fully remote role based in Portugal, supporting primarily English-speaking members, with occasional support to Portuguese-speaking members.
AI Proficiency at Sword Health
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
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Explorer (Level 1) — Uses AI daily to boost personal productivity
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Builder (Level 2) — Creates workflows and tools that elevate the whole team
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Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, our AI lifestyle assistant, delivered primarily through in-app chat
Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management
Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain
Guide members through movement nudges, resistance training routines, breathwork, and wind-down content
Share qualitative member feedback with the product and clinical teams to help improve the experience
Oversee care plans tailored to members to ensure engagement in their programs
What you need to have
Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme)
Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF)
Minimum 3 years of clinical experience in musculoskeletal disorders
Fluent in English (written and spoken) — non-negotiable; majority of member interactions are in English
Proficiency in Portuguese, for occasional support of Portuguese-speaking members
Strong written communication skills — warmth, clarity, and motivation through a digital chat interface
Demonstrable experience in behavioural coaching, including lifestyle habit formulation, motivational interviewing, and long-term wellness support
Comfortable working within a defined wellness scope and redirecting clinical questions appropriately
A plus if you have:
Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change)
Familiarity with digital health or AI-assisted tools
