Field Service Technician - Northern Illinois

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

The Field Service Technician must live in or be prepared to relocate to the Northern Chicagoland area to support local Public Safety clients. Primarily focus is on Northern Illinois projects, travel of 25% or more may be required within the service area.

Responsibilities include providing technical support for specialized systems and product applications. This involves advanced troubleshooting for software-driven electronics, setting up communication infrastructure, and optimizing RF and Broadband architectures, including legacy analog and advanced digital P25 data systems.

• Test, document, optimize, and maintain complex communications systems, providing weekly reports on all progress and activities.

• Demonstrate deep expertise in wired communications systems like LAN and WAN, including the installation and configuration of routers, switches, firewalls, and cabling.

• Manage and troubleshoot server hardware, operating systems, and software infrastructure to resolve application-level issues.

• Utilize experience with logging recorders, RF interfaces, and various wireless or wired networking equipment.

• Apply a unique blend of computer networking skills and knowledge of multi-site RF communication systems.

• Candidates should possess at least 4+ years of relevant experience with the following systems and equipment:

  • Motorola Base Stations: STR, GTR, and Quantar series

  • Consoles: MCC7500

  • T1 Circuits and Channel Banks

  • IP Network configuration and computer networking

• Preference will be given to those with experience in RF Infrastructure Technologies, specifically Motorola SmartZone, Smartnet, and ASTRO Conventional/Trunked equipment.

• Proficiency with various test equipment is required, including Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS, and Digital RF Power Meters.

• Candidates must understand Motorola Conventional, SmartNet, and MCC Console systems, along with ASTRO A7.x Digital systems and their respective installation procedures.

• Ideally, the applicant will hold or be working toward a network certification such as Network+, CCNA, or NRS1.

• Experience with P25, LMR, or other RF infrastructure components like radios and consoles is necessary.

• Applicants should be skilled in Microsoft Office, Google Suite, and the Motorola Radio Programming Software suite.

• Must possess a current, valid driver’s license with a clean driving record.

• Ability to be on-call 24/7/365

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be able to obtain background clearance as required by government customer(s).

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $70,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 4+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, Military, Motorola equipment, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.