Business Analyst I

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to the IT Corporate Manager
• Collaborate with business owners and product manager to determine the business needs and create functional requirements for project team (Epics, features, user stories, mockups with appropriate details).
• Gather all relevant information before drawing conclusions, making decisions or suggesting possible technology solutions.
• Lead cross functional teams by liaising between business partners, product managers and technology teams in creation of features, stories and acceptance criteria, supporting the timely implementation of initiates.
• Lead and facilitate requirements sessions with various stakeholders and continuously deliver results through collaboration.
• Analyze impacted products and processes for gaps (AS-IS and TO-BE) and identify innovative solutions that balance timelines, scope and complexity.
• Coordinate with technical resources to develop workable solutions that meet customer expectations.
• Drive pre-release planning process
• Develop, maintain and demonstrate comprehensive knowledge of various CSG products, services and solutions and assist in execution/support during UAT.
• Build trust and respect, establish relationships and develop rapport with the technical and non-technical teams.
• Drive value throughout the SDLC process by effective application of best practices resulting in high quality and on time delivery.

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your CV. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• Bachelors’ Degree/Diploma in Information Technology, Computer Science, Engineering, Business Information Systems or a related field
• 1 - 2 years of work experience in an analysis role.
• Entrepreneurial mentality of rolling up the sleeves and doing whatever is necessary to meet goals.
• Ability to think analytically, solve problems, make decisions, and collaborate and work with a team in a fast-paced environment.
• Ability to quickly understand abstract concepts and break it down into clear features and user stories applicable for effective implementation.
• Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy to read artifacts (UI mockups, user stories, functional requirements).
• Experience with MS office products (i.e., Word, Visio, Excel, Power Point)
• Experience working in Agile development projects
• Ability to interact and develop relationships with all levels of personnel, including management, from both business and technology teams.
• Good organizational skills and the ability to adapt and handle multiple activities with changing priorities simultaneously.
• Possess broad skills in business, technology and user experience and the ability to easily transition between them.
• Knowledge of project management and software delivery methodologies is desired.
• Mentoring other Business Analysts and conducting peer reviews of key deliverables to ensure documentation completion and quality is preferred.
• Experience with Power Platform especially PowerApps is a plus.
• Experience with BMC Helix is a plus.
• Experience with Microsoft Azure DevOps is a plus.
• Experience utilizing AI (Glean, Cursor AI) is a plus.

Who will love this job

A trusted team player- you build strong partnerships across teams and communicate technical concepts in a clear, practical way

A growth driver- you adapt quickly in evolving environments and continuously seek opportunities to improve tools and processes

A game changer- you proactively identify inefficiencies, recurring issues or gaps and recommend thoughtful, scalable solutions

A leader- you take ownership of technical challenges and see solutions through from concept to optimisation

A strategist- you balance business needs with technical possibilities, ensuring solutions improve productivity and efficiency

Our story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognisable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channelling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.