Technical Support Engineer

We are looking for a Technical Support Engineer to join a high-growth team on a mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. In this role, you will be instrumental in driving the overall success of SmartRecruiters talent acquisition SaaS platform and ensure more people continue to be wowed and fall in love with our brand and hiring success methodology.

You will:

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.
• Educate and advise customers and support the team on standards, tips, and solutions on using SmartRecruiters.
• Drive high levels of customer satisfaction.
• Identify, test, call out and fix technical issues.
• Collaborate closely with all parts of the organization like product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful.
• Be ready to get involved in various projects in the support and engineering domain.
• Be an ambassador for SmartRecruiters and its culture.