Title Express - Lender Portal Office ManagerOffice Manager
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Office Manager is a key leader responsible for supporting and managing the team to ensure operational excellence and outstanding service to our lenders, sellers and Copart. This role involves overseeing daily workflows, conducting spot checks for accuracy, training staff on all aspects of the department, and assisting the Senior Office Manager with strategic initiatives. The Office Manager also plays an essential role in building and maintaining lender and Copart relationships through professional communication and collaboration.
Key Responsibilities:
- Support and oversee the team’s daily activities, ensuring accuracy and quality through spot checks and audits.
- Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
- Assist the Assistant General Manager in operational tasks, project management, and process improvements.
- Serve as a liaison between the department and lenders, building strong professional relationships to facilitate smooth communication and collaboration.
- Provide professional email support to lenders, sellers and Copart, maintaining a consistent tone of professionalism and responsiveness.
- Troubleshoot and resolve issues promptly, escalating when necessary to maintain service quality.
- Prepare and deliver presentations and training sessions to enhance team knowledge and skills.
- Lead and participate in special projects to improve departmental efficiency and service delivery.
- Maintain meticulous attention to detail and uphold high standards of professionalism and team dynamics.
Qualifications:
- Minimum 3 years' experience in office management, team leadership, or operations support.
- Strong experience in training, auditing, and quality assurance within a team environment.
- Excellent written and verbal communication skills with a professional demeanor.
- Proven ability to build and maintain strong working relationships with external partners and internal stakeholders.
- Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
- Detail-oriented with a commitment to accuracy and high standards.
- Proficient in email communication platforms, Microsoft Office Suite, and other business tools.
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: