Director, Revenue Operations (ROPS)

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

The Role:

We are seeking an ambitious, experienced Director of Revenue Operations (ROPS) to lead operational oversight, strategy, and technology roadmap for DaVita's revenue cycle team and related activities.

Join the Revenue Operations Team, where you can:

• Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders

• Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into Revenue Operations business's drivers and dynamics

• Tackle the toughest problems Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders

• Develop goals and strategies that will guide us through upcoming industry changes 

• Define and chart your path into the business and be part of the next generation of leaders at DaVita

This role can work remotely.

What will you do? 

Operational Excellence: 

• Accountability to optimize and grow yield

• Implements technology solutions to reduce waste, improve yield, improve controls

• Develops and implements strategic planning initiatives that maximize yield and growth potential

• Establishes short and long-term goals for teams based on key performance metrics 

• Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements 

• Identifies areas of improvement and create plans to resolve when performance does not meet stated goals

• Leads cross-functional workgroups and develops strong partnerships

Strategy / Problem Solving:

• Ability to break down complex problems into digestible pieces and develop a robust approach to solve

• Develops and understands the associated systems and support departments that directly impact revenue cycle operations 

• Strong overall athlete with ability to have an impact across a range of functions and discipline

• Exceptional analytical and quantitative problem-solving skills

• Drives the strategic process on internal projects within the team as well as other critical business units

• Maintains a current and thorough knowledge of related healthcare revenue operations issues and trends 

Leadership / Creating a Special Place:

• Lead a growing, socially responsible business that strives to be the role model for American Healthcare

• Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more.

• Actively engages in the recruitment, interviewing, hiring, and retention processes in partnership with our People Services Team

• Build relationships within the revenue cycle organization and across diverse departments

• Lead through influence, providing strategic guidance and effecting change outside of lane in the interest of bettering the overall organization

• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values

Executive Communication:

• Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions

• Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders

• Prepares executive-level presentations to share with leadership

Minimum Qualifications:

• Bachelor's degree required, Master's degree preferred

• Minimum of five (5) years of related experience required

• Experience implementing complex systems and technology solutions that span across multiple geographies

• Experience with strategic planning and implementation of large, complex new initiatives

• Strong knowledge and experienced practice with process improvement and project management methodologies, techniques, and processes