Operations Director Automotive (Remote)

Job Title:

Operations Director Automotive (Remote)

Job Description

Join our award-winning “One Concentrix” team as a Operations Director Automotive The Operations Director Automotive is responsible for leading multiple lines of business, client programs, or business units to achieve operational excellence, client satisfaction, employee engagement, and financial performance. This role provides strategic leadership to Operations Managers, Senior Managers, and other leaders while ensuring the successful execution of client commitments and organizational goals. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Operations Director Automotive position at Concentrix is the right place for you!

As a remote Operations Director Automotive, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Operations Director Automotive working from home, you will:

• Responsible for managing the performance across multiple automotive accounts; experience in the automotive industry is a huge plus in this role!
• Serve as a primary contact to our automotive clients; proactively discussing strategic initiatives, performance, sharing goals and objectives, etc.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Director Automotive (Remote) role include:

• 18 Years of age or older with a completed High School Diploma or GED required
• Bachelor's Degree preferred in Business, Management, Operations, or related field.
• Experience within the automotive industry- Required
• 5-8+ years of progressive operational leadership experience.
• Experience partnering with clients to deliver exceptional experiences
• Strong financial acumen
• Experience with AI solutioning
• Flexibility & Ability to pivot based on changing priorities
• Outstanding communication and presentation skills
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction
• Must be willing to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $115,00.00- $140,000.00 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience with company-supplied technologies.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
• A range of other perks and benefits.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 09/27/2026.

Location:

CAN, ON, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE