Senior Principal, Solution Delivery & Technical Services Operations

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The Director of Solution Delivery & Technical Services Operations is responsible for strengthening how we plan, execute, govern, measure, and scale technology solution delivery and operations for the delivery lifecycle and production support. Reporting to the SVP of Solution Delivery & Technical Services, this role focuses on enabling best in class strategic initiative delivery and operational support, ensuring cross-functional work is predictable, well-coordinated, and aligned to customer and business outcomes.

This leader will help build and optimize the delivery lifecycle and operational support functions, including planning cycles, execution governance, cross-team coordination, performance visibility, and continuous improvement. The role partners closely with Product, Engineering, Implementation, Operations and Technical Services teams to ensure that solutions move smoothly from planning and development through deployment, onboarding and operational support.

This is a highly collaborative role designed for a systems thinker who thrives on bringing structure to complexity, enabling teams to deliver value efficiently while improving the delivery & customer experience.

Compensation: $132,000 - $161,000/annually in addition to a competitive bonus plan

Responsibilities

• Establish and evolve the operational frameworks that support end-to-end strategic initiative delivery and support operations

• Drive consistency in how cross-functional delivery work is planned, tracked, measured, executed, and supported

• Partner with solution delivery, implementation, and technical services leaders to improve release readiness, deployment coordination, and customer onboarding alignment

• Support program-level planning, dependency management, and execution visibility across concurrent initiatives

• Identify delivery risks, bottlenecks, and coordination gaps and lead resolution efforts

• Enable operating rhythms such as program reviews, delivery health checks, and cross-functional planning cadences

• Support the development of standardized delivery artifacts, templates, and playbooks that improve clarity and repeatability

• Ensure strong alignment between scope, timelines, and customer commitments

• Improve escalation and decision-making pathways for delivery and support-related issues

• Partner with technical Services and implementation teams to streamline handoffs from delivery to onboarding and adoption

• Improve operational coordination across internal delivery teams and customer-facing teams

• Define and track delivery and operations performance metrics (e.g., predictability, cycle time, release readiness, deployment success, production support maturity) with both leading and lagging KPIs

• Enable and support release management, incident management and root cause analysis functions while enforcing standard operating procedures and service level agreements

• Build and support team-level and executive dashboards and reporting that provide leadership with clear insight into delivery health and execution risks

• Use data, retrospectives, and stakeholder feedback to drive continuous improvement in delivery and support processes

• Support M&A and compliance initiatives and core functions

• Lead change management and communication efforts tied to evolving delivery practices, operations, and supporting tools

• Ensure workforce management, supply/demand, and financial management practices are best in class and reliable

• Establish and govern best practices for delivery and support tools and platforms with seamless integration

• Enable organizational optimization, manage departmental operations, and lead employee engagement initiatives

Qualifications

• 10+ years of experience in Delivery Operations, Program Management, Technology Operations, and/or Technical Services

• Experience supporting complex, cross-functional software or SaaS solution delivery

• Demonstrated success improving delivery processes, operations, governance, and execution consistency

• Exceptional program/project management and operations abilities

• Strong conflict resolution skills

• High EQ – emotional maturity and resilience

• Understanding of healthcare delivery, including healthcare privacy & data standards (HIPAA, SOC2, GDPR, FHIR, WCAG etc.)

• Strong understanding of software development and release practices in agile & waterfall environments

• Experience managing or supporting program-level and operations coordination across multiple teams

• Ability to identify operational gaps and implement scalable, practical solutions

• Strong stakeholder management skills with the ability to influence without direct authority

• Analytical mindset and systems thinker with experience using metrics to guide operational improvements

• Excellent communication skills, with the ability to translate delivery and operational complexity into clear insights

• Technical competence for delivery and operational tool enablement, configuration, support, and ensuring technical resource accountability

• Experience with AI capabilities to optimize delivery and operational efficiency

• Bachelors Degree or equivalent required, advanced degree preferred

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position.  LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.