At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
As an Enterprise Account Manager, you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs.
Why Join Now:
We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.
WHAT YOU'LL DO:
Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value.
Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health.
Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities.
Deliver tailored product demonstrations (RealGreen, PestPac) aligned to customer priorities and demo certification standards.
Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements.
Upsell and cross-sell additional products and services to drive ARR growth across parent and child accounts.
Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.
Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.
Collaborate cross-functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success.
Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.
WHAT SUCCESS LOOKS LIKE:
ARR Quota Attainment (monthly/quarterly/yearly)
Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression)
Successful execution of QBRs and account plans
Demonstrated expansion across whitespace and multi-product opportunities
WHAT YOU'LL BRING:
A consultative, relationship-first seller who can expand existing accounts
Strong business acumen and ability to identify client challenges and map them to solutions
Self-motivated, organized, and resourceful in driving expansion revenue
Positive, team-oriented mindset with a passion for building lasting client partnerships
Proven track record of achieving or exceeding ARR quota
Strong communication, negotiation, and interpersonal skills with the ability to build trust-based relationships
Ability to work independently, manage multiple priorities, and navigate complex client organizations
Proficiency in Salesforce, Salesloft, and sales enablement tools
Familiarity with MEDDPICC methodology or other enterprise sales frameworks
3–5 years SaaS sales/account management experience, preferably with enterprise accounts
Bachelor’s degree or equivalent experience
