Application Support Analyst

*THIS POSITION IS REMOTE IN THE USA. 

*Unable to provide sponsorship at this time 

The AI & Automation Catalyst is a senior, hands-on role focused on transforming the Application Support organization into an AI-first, automation-driven team. This individual will eliminate manual operational toil by building AI agents, automation scripts, and self-healing workflows while mentoring teams to adopt automation as a core operational mindset.

Key Responsibilities

Automation & AI Implementation

• Build and deploy AI agents and automation workflows for support operations.
• Automate repetitive tasks including log parsing, data validation, and incident triage.
• Develop self-healing solutions for common operational failures.
• Integrate AI workflows with tools such as ServiceNow and Dynatrace.

Advanced Incident Support

• Create intelligent workflows that analyze logs, query databases, and provide RCA insights.
• Deliver automated operational context for incoming incidents.
• Improve incident response through proactive automation.

Team Enablement & Change Leadership

• Mentor Application Support teams on practical AI usage.
• Convert manual troubleshooting runbooks into automated workflows.
• Promote an automation-first culture through hands-on coaching and quick wins.

Operational Improvement

• Identify recurring operational inefficiencies and automate solutions.
• Track automation impact through metrics such as MTTR and manual hours saved.
• Develop scalable automation best practices for broader organizational adoption.