HR Service Delivery Analyst

You will provide a regional execution and operational delivery support for HR Technology across Europe. In this role you will ensure stable, responsive, and high-quality service outcomes across HR systems, partnering with the regional IT Business Partner, Global HR Apps, and HRIT Operations to deliver business-aligned solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery, ensuring incidents, enhancements, and releases are effectively delivered while maintaining a strong employee experience. 

Key Responsibilities 

• Deliver HR Technology Services Across Europe: ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support. 
• Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions, partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements aligned with global strategy. 
• Manage Incidents, Requests, and Service Performance: Own the resolution of incidents and service requests, working with internal teams and vendors to drive timely resolution, root cause analysis, and continual improvement of service quality and user experience. 
• Coordinate Releases, Testing, and Stabilization: Support change and release activities, including testing, deployment readiness, post-go-live support, and transition to stable operations while minimizing business disruption. 
• Drive Stakeholder Collaboration and Continuous Improvement: Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience.