We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform.
This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations.
We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment.
Working hours: 7:00 a.m. to 11:00 a.m
Key Responsibilities:
Customer Support & Customer Experience (60%)
Respond to basic customer inquiries related to the use of the platform.
Provide first-level functional support to customers.
Follow up on customer requests until resolution with the appropriate team.
Register and update support tickets or requests.
Ensure customers receive the necessary information to use the platform effectively.
Identify frequently asked questions or recurring issues to improve customer experience.
Administrative & Operational Coordination (25%)
Maintain client information updated.
Assist in coordinating internal and external meetings.
Document relevant communications and operational activities.
Prepare simple operational tracking reports.
Support task tracking and follow-up for the team.
Administrative & Commercial Support (15%)
Assist with invoice follow-up and payment status tracking.
Help coordinate sales or customer follow-up meetings.
Route customer feedback or requests to the appropriate teams.
Requirements:
2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
Experience working remotely in organized and structured environments.
Experience using customer management tools.
Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.
Basic experience with administrative tracking, reporting, or operational coordination.
Basic to intermediate English for written communication.
Ideal Profile:
We are looking for someone who is:
Highly organized and detail-oriented
Reliable and responsible
Service-minded with a strong customer orientation
Comfortable managing multiple simple tasks simultaneously
Curious and eager to learn
Comfortable working in digital environments
Key Skills:
Organization and time management
Attention to detail
Clear and professional communication
Task follow-up and coordination
Strong common sense and problem-solving mindset
Technical Skills
Familiarity with Google Workspace (Docs, Sheets, Calendar)
Basic to intermediate Excel or Google Sheets
Experience with customer support or ticketing tools
Experience working with SaaS platforms is a plus
What We Offer:
100% remote work
Part-time schedule
Opportunity to work in a growing SaaS company
Clear processes and team support
Collaborative and professional environment
