Senior Product Owner/Manager, Next Best Action Configuration

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Join a world-class marketing organization creating the best possible engagement experience for millions of members.

Humana is a $100+ billion, Fortune 50 healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States, including seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

To help deliver on this mission, we are seeking a Product Owner to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As part of the NBA product organization, this role will serve as the bridge between product strategy and implementation by translating approved actions, treatments, and business requirements into complete, standardized, implementation-ready documentation. Working closely with NBA Product Managers and configuration teams, the Product Owner will ensure requirements are clearly defined, internally consistent, and sufficiently detailed to support successful implementation within the NBA platform.

This role will help establish and maintain the standards, documentation, and operational practices that support scalable action configuration as the NBA platform continues to expand across new use cases, channels, and business areas.

Role Responsibilities

• Serve as the primary point of coordination between NBA Product Managers and teams responsible for implementing action and treatment configurations.

• Translate approved business requirements into standardized, implementation-ready documentation that supports efficient configuration and deployment.

• Ensure actions and treatments are fully defined, documented, and aligned with established NBA standards before implementation begins.

• Manage documentation associated with action metadata, eligibility criteria, channel availability, treatments, content references, business rules, and related configuration requirements.

• Review requirements for completeness, consistency, and implementation readiness and identify gaps, conflicts, or ambiguities requiring resolution.

• Partner with Product Managers to obtain missing information, clarify intent, and resolve outstanding requirement questions.

• Maintain accurate documentation as actions, treatments, business rules, channels, and content requirements evolve over time.

• Support backlog management activities for configuration work, aligning priorities with direction provided by NBA Product Management.

• Track implementation progress and help ensure open requirement questions are resolved in a timely manner.

• Provide clarification and guidance to implementation teams regarding documented requirements and expected behavior.

• Support change management activities by updating requirements and documentation as approved modifications are introduced.

• Maintain visibility into actions and treatments moving through definition, configuration, testing, and implementation.

• Identify recurring documentation challenges and recommend improvements to templates, standards, and requirement-management practices.

• Support ongoing evolution of the NBA Action Catalog and related implementation standards.

• Contribute to the development of scalable documentation and configuration practices that enable broader adoption of NBA capabilities across the enterprise.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.

• Demonstrated experience in Product Ownership, Business Analysis, Product Management, Requirements Management, Platform Administration, or a related role.

• Experience translating business or product requirements into structured, implementation-ready documentation.

• Experience reviewing requirements for completeness, consistency, accuracy, and usability by downstream implementation teams.

• Demonstrated ability to identify requirement gaps, resolve ambiguities, and collaborate with stakeholders to clarify business intent.

• Experience documenting business rules, workflows, configuration requirements, or other structured implementation specifications.

• Experience managing or supporting a backlog of implementation, configuration, or product-related work.

• Strong written communication and documentation skills.

• Strong organizational skills with the ability to manage multiple priorities, changes, and implementation activities concurrently.

• Excellent attention to detail and ability to maintain accuracy across large volumes of structured information.

• Strong analytical and problem-solving skills.

• Ability to communicate effectively with business stakeholders, Product Managers, technology teams, and implementation resources.

• Ability to operate independently in a fast-paced, collaborative environment.

Preferred Qualifications

• Familiarity with Pega Customer Decision Hub, Pega Decision Management, or comparable decisioning technologies.

• Familiarity with concepts such as actions, treatments, eligibility criteria, business rules, prioritization, and channel management.

• Experience maintaining structured product documentation, configuration specifications, metadata repositories, catalogs, or comparable assets.

• Experience working in healthcare, health insurance, financial services, or another highly regulated industry.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.