Senior Staff Technical Product Manager, Conversational AI

    United States
    Full-Time
    Senior (7+ yrs)
    Product Management
    Posted on October 13, 2026

    We're looking for a Senior Staff Technical Product Manager to own strategy & execution across AI powered product experiences within a fast-moving, AI-driven organization. This role goes beyond delivering against a roadmap — you'll help define the roadmap itself, using data-driven prioritization and strong product sense to decide what matters most. You'll operate across a wider cross-functional surface area, requiring sharper stakeholder management, influencing, and negotiation skills to align multiple teams and senior partners around a shared direction.

    This role is for someone with proven, hands-on execution experience at scale — not theoretical AI knowledge. We're looking for concrete evidence of AI products you've shipped, the technical and business tradeoffs you navigated, and the cross-functional outcomes you drove, not conceptual familiarity with AI.

    What You'll Own

    • Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one.
    • Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact.
    • High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute.
    • Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority.
    • Mentorship of more junior product managers, raising the execution and technical bar across the team.

    Why This Role Matters

    • Broader scope and higher-leverage ownership over how a significant piece of the AI portfolio evolves.
    • Direct influence on strategy and prioritization decisions with visible impact on business outcomes.
    • A seat at the table with senior engineering, data science, and product leadership shaping the direction of a fast-scaling AI organization.

    What Success Looks Like

    • A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against.
    • Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders.
    • Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively.
    • Evidence of raising the bar for more junior PMs through mentorship and modeling strong execution.

    Company:  ServiceNow

    Provides a cloud-based platform for automated business workflows and digital transformation solutions.
    10001+ employees
    Software & IT Services
    HQ: United States