Supervisor, Inside Sales (Remote/Flexible)

The Inside Sales Supervisor is responsible for both progressing customers from an awareness to successfully starting on Omnipod and where required, additional delegated lead duties.  

The ideal candidate will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management. 

The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material (healthcare/diabetes preferred), and excellent communication and interpersonal skills.  The successful candidate will also demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders.  Additionally, this position requires a high degree of customer interaction and communication to ensure the patient experience is positive and professional while consistently focusing on closing the sale.  

The Inside Sales Supervisor is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career. 

Responsibilities:  

• Promote and sell Insulet’s products to prospective customers.  Responsible for making outbound calls to patients who have expressed interest in the Omnipod System. 

• Responsible for handling inbound calls from patients generated through Healthcare Professionals’(HCP’s) offices or marketing programs. 

• Using a broad understanding of how Insulet’s products are used, including the benefits of the product, answer customer’s inquiries about the Omnipod product, and competitive comparisons. 

• Collaborate with customer operations and field sales teams to convert the lead to a shipped customer. 

• Provide frequent feedback and suggestions to support an environment of continuous process improvement. 

• Perform a broad range of complex and challenging sales and service-related duties and administrative tasks. 

• Coordinate and monitor day-to-day operations for the Inside Sales Omnipod Specialists team, serving as the main escalation point for any Customer questions or issues and managing processes. 

• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.  

• Preparation of daily, weekly, monthly, and quarterly reports. 

• Provides coaching and feedback in accordance with manager requirements. 

• Performs other duties as assigned. 

Education and Experience: 

Minimum Requirements: 

• Associate's degree  

• 2+ years of experience in an inside sale or contact center environment;  

• Able to work Central Business Hours 

Preferred Qualifications 

• Previous supervisory / leadership experience 

• Experience with coaching colleagues in a team environment to improve selling and technical skills. 

• Expert knowledge of Diabetes and Insulin Pumps  

• Experience with the Salesforce system 

• Demonstrates strong selling skills & objection handling – ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes. 

Skills and Competencies: 

• Strong focus on results and achievement of objectives 

• Self-motivated, able to assume responsibility and work autonomously in a professional manner. 

• Highly developed sense of integrity. 

• Demonstrated strong decision‐making, organizational and prioritization skills. 

• Energetic, motivated, positive, and passionate. 

• Flexibility in hours. 

• Works well both independently and within a team environment. 

• Solid analytical and technical skills 

Physical Requirements (if applicable):  

• The ability to work overtime to meet business objectives is required. 

• Requires sitting and standing associated with a normal office environment. 

• Manual dexterity is needed for using a computer keyboard. 

• Minimal business travel as needed. 

Note: If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives. #LI-Remote