We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

We are looking for a driven, highly motivated Manager to lead all aspects of a group of royalty professionals in our Data Operations team. The Manager will serve as the business owner or SME for royalty systems and as the single point of accountability for the correctness, completeness, and timeliness of the royalty data for Cengage. You will lead a group that collaborates across functions to set up and maintain payment deals in Cengage’s royalties and other systems. The role includes handling sales data inputs, answering author questions, and resolving data issues across a variety of systems and accounts. This individual will also have the responsibility to validate and approve payments, handle audits and conduct financial data analysis to foster the mission of the team.

Essential Responsibilities/Duties:

• Manage a group responsible for accurate, complete, and timely royalties data in Cengage's systems.
• Review and approve new deals and modifications in the royalty environment and associated platforms.
• Prioritize and distribute across team incoming requests to update data.
• Define, document, and communicate the workflows involved in deal establishment and continued support.
• Participate in testing the royalty system for upgrades, improvements, and modifications.
• Lead a team of data professionals: mentor, train, and develop staff; provide input, growth opportunities, feedback, coaching, and training
• Collaborate with partners including the financial planning and analysis team to ensure their needs are incorporated into data setup and maintenance processes and help with data visualization to ensure that a deep understanding of the royalties data can be accessed by all parties.
• Maintain a deep understanding of Cengage Learning’s products, processes, systems/tools, and personnel.
• Establish and own data quality metrics, controls, dashboards, and remediation processes.
• Ensure compliance with internal and external controls, audit requirements, and financial governance related to royalties including partnering with accounting and audit teams.
   

Required Skills/Knowledge/Experience:

• BA/BS degree or 5+ years royalty related experience
• Minimum 3 years management experience or the equivalent demonstrated experience leading, mentoring, coaching, and training staff
• Collaborative problem solving and working style to motivate change through influence
• Tried commitment to provide excellent customer service; proven willingness to take ownership of issues and see them through to resolution
• Proven experience initiating, leading, and overseeing operational improvement initiatives
• Proactive problem solving and critical thinking skills with a focus on getting it right
• Able to self-manage progress against milestones and deliverables with a high degree of accountability and personal urgency
• Outstanding organizational skills and a very strong attention to detail
• Advanced with Microsoft Office Suite of systems, particularly MS Excel

Preferred Skills/Knowledge/Experience:

• Experience in reading and understanding contracts preferably using AI
• Proficiency with royalty software, ERP systems and reporting software (Power BI, Snowflake)
• Experience with successfully navigating and leading change in complex organizations.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position,  you will be eligible to participate in the company’s discretionary incentive bonus program.  This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.