As an Account Manager I, you will build and maintain strong customer relationships while driving customer satisfaction, retention, and growth. Working closely with Sales, Customer Success, Product, and other cross-functional teams, you will manage a portfolio of accounts, support customer success, identify expansion opportunities, and deliver an exceptional customer experience.
Major Responsibilities
Build and maintain strong relationships with an assigned portfolio of customer accounts
Partner with customers to understand their goals and deliver solutions that drive success
Manage account renewals and identify cross-sell and upsell opportunities
Support customer onboarding, adoption, and overall account health
Collaborate with Sales, Customer Success, and internal teams to resolve customer needs
Conduct customer meetings and presentations that communicate value and insights
Maintain accurate account documentation and manage multiple priorities in a fast-paced environment
Use customer feedback and data to strengthen relationships and drive business outcomes
Education & Experience
2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
Experience managing customer relationships, renewals, and growth opportunities
Strong communication, presentation, and relationship management skills
Analytical, organized, and customer-focused with the ability to manage multiple priorities
Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools
